Shipping & Delivery

Free shipping on all orders within the EU.

Please refer to the chart below for shipping costs, return costs and delivery times for your destination:


Country Shipping costs Return costs Indicative
delivery time
Austria Free Shipping Return costs € 4.50 Indicative delivery time 2 - 4
Belgium Free Shipping Return costs € 4.50 Indicative delivery time 1 - 3
Bulgaria Free Shipping Return costs € 10.00 Indicative delivery time 4 - 6
Croatia Free Shipping Return costs € 10.00 Indicative delivery time 3 - 6
Cyprus Free Shipping Return costs € 10.00 Indicative delivery time 2 - 4
Czechia Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Denmark Free Shipping Return costs € 10.00 Indicative delivery time 2 - 4
Estonia Free Shipping Return costs € 10.00 Indicative delivery time 5 - 7
Finland Free Shipping Return costs € 10.00 Indicative delivery time 3 - 6
France Free Shipping Return costs € 4.50 Indicative delivery time 2 - 4
Germany Free Shipping Return costs € 4.50 Indicative delivery time 2 - 4
Greece Free Shipping Return costs € 10.00 Indicative delivery time 5 - 8
Hungary Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Ireland Free Shipping Return costs € 10.00 Indicative delivery time 2 - 4
Italy Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Latvia Free Shipping Return costs € 10.00 Indicative delivery time 5 - 7
Liechtenstein Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Lithuania Free Shipping Return costs € 10.00 Indicative delivery time 4 - 6
Luxembourg Free Shipping Return costs € 10.00 Indicative delivery time 1 - 3
Monaco Shipping costs € 30.00 Return costs € 30.00 Indicative delivery time 4 - 6
Montenegro Shipping costs € 30.00 Return costs € 30.00 Indicative delivery time 3 - 5
Netherlands Free Shipping Return costs € 4.50 Ordered before 23:30, next day delivery
Norway Shipping costs € 30.00 Return costs € 30.00 Indicative delivery time 2 - 4
Poland Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Portugal Free Shipping Return costs € 10.00 Indicative delivery time 4 - 6
Romania Free Shipping Return costs € 10.00 Indicative delivery time 4 - 6
Slovakia Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Slovenia Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Spain Free Shipping Return costs € 10.00 Indicative delivery time 2 - 5
Sweden Free Shipping Return costs € 10.00 Indicative delivery time 3 - 5
Switzerland Shipping costs € 20.00 Return costs € 30.00 Indicative delivery time 3 - 5
Turkey
Shipping costs € 20.00
Return costs € 30.00
Indicative delivery time 4 - 5
United Kingdom Shipping costs  35 GBP Return costs 35 GBP Indicative delivery time 2 - 4

RETURNS FROM THE UK

If you are returning from the UK, please begin the return process by reaching out to our customer support team via email at support@creenstone.com. They will furnish you with a return label. Please note that the return expenses will be deducted from the total value of your order.


TRACK YOUR STATUS

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

 

SHIPPING METHODS

Within the EU, deliveries are managed by our affiliate courier, DPD, while deliveries in the UK are handled by our affiliate courier, UPS.

We process and send orders on weekdays from 8:00 am to 5:00 pm CET, Monday through Friday. Kindly be aware that we observe Dutch public holidays during which our operations are closed. Your order will be prepared for shipment no later than one business day after payment receipt.

 

PACKAGING

Your purchase will be shipped in environmentally friendly packaging.

Our packaging is made of recycled cardboard to guarantee the complete disposal and reuse of all transport packaging.