Creenstone offers you the possibility to return an order within 14 business days, starting from the day you receive your goods.
All items must be returned in their original condition. This means they should not have been worn, washed, or altered in any way. Make sure to keep all tags attached to the items. The tags should be in their original state and not removed.
Please handle light-coloured clothes and accessories carefully if you are still deciding whether you will be keeping the item.
We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Returns outside the timeframe of 14 days may be accepted at the discretion of Creenstone and may only be refunded as a store credit.
We will only reimburse you if the return procedure is followed properly.
FOR OUR UK WEBSHOP CUSTOMERS:
FOR OUR EU WEBSHOP CUSTOMERS:
Please begin the return process by reaching out to our customer support team via email at email@example.com
. They will furnish you with a return label. Please note that the return expenses will be deducted from the total value of your order.
HOW TO RETURN FROM THE EU:
- Start your return by clicking on the button above. Log in with your order number and the e-mail address corresponding to your order. The order number can be found on the order confirmation.
- Select the return reason per item. If you have received a damaged product, please contact us first at firstname.lastname@example.org
- Choose a shipping option and create your return label. You will receive a confirmation of your registration by e-mail, with the return label attached.
- Go to your local drop off point and return your package. Keep proof of shipment until your return has been processed by Creenstone.
- Once we have received the package, we will confirm receipt. All approved returns will be credited as soon as possible, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We prefer that items are returned to us via our own service. However, you can return using any secure means, but we may not accept liability.
Please contact us on email@example.com if you intend to do this and send your purchase to the following address:
1175 RB Lijnden
HAVE YOU RECEIVED MY RETURN SHIPMENT?
You will be notified by mail, once your return shipment has reached our warehouse. Our support team will process your refund within five business days. The item cost will be reimbursed to your original payment method.
I NEED A NEW RETURN FORM
If you need a new return form, please contact our customer service department.
CAN I EXCHANGE MY ORDER?
Unfortunately we cannot exchange your order. If you need a different size, please place a new order via our website. We advise you to check the section ‘size and fit’ on the product page for size guidance. Do not hesitate to reach out to our support team for fit, style and size guidance. You can reach us by mail, phone and chat.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.